We will ship your order within 5 working days. Please allow 5-10 working days for your order to arrive depending on your location. Please let us know if you need your order delivered at a specific date and we will try our best to accommodate the request. However any delivery date or time specified by us is our best estimate only, and LandRoamer will not be liable for any loss or damage suffered by you through any unreasonable or unavoidable delay in delivery. Orders are subject to availability. You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.
Our administrator is available between 9:30 am and 5:30 pm. Please email [email protected] or call +64 (0) 21 0889 7422 for enquiries relating to LandRoamer online.
We offer safe online shopping using your credit card or PayPal account. We are also able to accept direct deposit for New Zealand customers. Fire us an email if this works best for you, and we’ll send you an invoice with our bank details.
RETURNS & EXCHANGE POLICY
The size and colours are clearly listed for all items, unfortunately, we don’t refund for change of mind. We are able to exchange orders once we have received the item back in saleable condition, with original packaging and tags still intact. Goods must not have been used and/or damaged and should be returned within 14 working days of the purchase date with an original invoice or payment confirmation. We will provide you with a refund at our discretion for any items that are faulty, or different to the goods that you ordered. Please note sale items are final sale and cannot be returned for a refund or exchange. Sorry, we can’t refund original or return shipping charges.
CANCELING YOUR ORDER
If you would like to cancel or change an order that you’ve just placed, please send us an email to [email protected] as soon as possible. We’ll do everything we can to cancel or change your order as per your request. However, items that have already shipped cannot be cancelled but can be exchanged.
HOW TO RETURN/EXCHANGE
Email: [email protected] to advise of return or exchange. We will assess the situation and advise of the process.
Don’t worry, your personal info is safe with us! We do not sell or rent your info to any of those annoying spam people. We hate them as much as you do.
Landroamer is the owner and licensee of all copyright, trademarks and other intellectual property rights relating to this site and its contents. This includes without limitation all intellectual property rights in respect of all text, graphics, logos, images and software that are included in this website. LandRoamer’s ownership of, or licensed right to use such intellectual property, is protected by both New Zealand and International law.